Contact Us
Last updated: 2026-05-26
Tellcraft is operated by Tellcraft LLC. We're a small team — every email is answered by a real engineer.
Customer Support
Email: tellcraft2026@gmail.com
Response SLA:
- Precision Delivery order issues: within 24 hours (including weekends)
- Subscription issues: 1-2 business days
- Refund / Account / Payment: within 3 business days
- Feature suggestions: within 1 week
Suggested Subject Lines
To speed up handling, please tag your subject:
[Refund]refund requests[Order]order status, iteration credits[Tech]site issues, bug reports[Account]login, password, permissions[Privacy]exercise data rights[Business]partnerships, special pricing, enterprise
FAQs
For these, please check resources before emailing:
- “What's my order status?” → see Orders Dashboard
- “Can I get a refund?” → see Refund Policy
- “Do you read my conversations?” → see Privacy Policy
- “Can I download my source code?” → Yes, after paying the buyout fee. See Refund Policy §3
Business / Media Contact
Partnerships, press, investment: tellcraft2026@gmail.com, subject [Business].
Company Information
Legal name: Tellcraft LLC
Tax ID: N/A (US LLC, no Taiwan tax ID)
Registered address: 10 Minzu 3rd Street, 11F, New Taipei City, N/A 221, Taiwan
Director: TSAI YI-LIEN
What We Don't Accept
To protect you and other users, we do not handle: